Delivery and Returns

Order placed before 1pm UK time will be shipped same day (Monday to Friday). Shipping cost vary depending on the destination and method chosen: 

  • UK Deliveries costs 2.95 GBP and will be delivered in 2 to 3 working days.
  • UK Express Tracked Deliveries costs 3.95 GBP and will be delivered in 1 to 2 working days.
  • EU standard shipment costs 6 GBP and delivers in 5 to 7 working days.
  • Rest of the world standard shipment costs 8 GBP and delivers in 7 to 12 working days. 
  • FREE UK SHIPPING for orders over 40 GBP.

PLEASE NOTE:

  • We currently ship to all 27 EU member states using our IOSS number (Import One-Stop Shop scheme) to simplify cross-border VAT for EU customers. 
  • Orders under €150 (including shipping) have VAT prepaid at checkout with no extra fees on delivery, while orders over €150 will incur import VAT, duties, and handling fees upon arrival. To avoid extra costs and delays, we recommend placing multiple smaller orders, each under €150 where possible.
  • We do not offer Delivery Duty Paid for international orders, those may be subject to local taxes (VAT) and duties on arrival. These are the responsibility of the customer and you might be contacted by the courier if taxes apply to your shipment.
  • Any order going to the UAE requires a PO Box. This is mandatory to make sure the parcel will be delivered with our current shipping provider. 

RETURNS: 

  • Should you not be satisfied with your purchase, we will offer a full refund and free shipping returns for an unworn, undamaged product, in original condition within 28 days of your receipt. Shipping cost will not be refunded. All product tags, packaging and leaflets must be included. If you choose to return your item you can simply do so by sending us an email at assistant@naoadesign.com

    DISCLAIMERS:

    All the conditions, warranties or other terms implied by the law of any Country other than England and Wales are excluded from this agreement to the extent permitted by law.

    We give no warranty and make no representation, express or implied, as to: the quality of the products; any implied warranty or condition as to merchantability or fitness of the products for a particular purpose; the correspondence of the products with any description; the adequacy or appropriateness of the products for your purpose; the accuracy of any content on our website; the non-infringement of any right.

    We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our website or the purchase of our products.

    Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the products you have purchased.

    This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

    The validity, construction and performance  of this agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising from it shall be litigated only in England and Wales.